Cancellation Policy

You contract with our operating company. Your written proposal and booking confirmation identify the package, any premium additions and the scheduled departure.

Deposit and balance

A deposit equal to 30% of the total booking price is due immediately when the booking is confirmed and is non-refundable. The remaining balance is due 24 hours before departure. The deposit and balance are paid through a PayPal payment link by credit card or PayPal.

Cancellation before the balance is due

The deposit remains non-refundable under any ordinary cancellation. If a guest cancels before the balance becomes due, the balance will not be collected.

Cancellation or change within 24 hours

For a cancellation or change requested within 24 hours before departure, only 30% of the total booking price is refunded. A request is effective when received in writing through the confirmed booking channel.

How refunds are made

Any refund is returned to the original payment method within seven business days.

Flight delays

For a delayed flight, waiting is free for 90 minutes after landing. Longer waiting is charged at the $45-per-hour overtime rate or rescheduled only with both parties' written confirmation. Airport greetings for arrivals between 00:00 and 06:00 add $60.

Force majeure

Force majeure releases both parties from liability.

Contact

Email yzh317179958@163.com and include the booking name, scheduled date and the specific host day or experience you want to change.