Terms of Use

Our role

China Unboxed is a coordination and concierge service: we arrange personal host days and selected experiences, but we do not ourselves operate the venues, clinics, vessels, vehicles or other licensed local provider services.

Website information

Content describes possible arrangements and helps travelers plan. It is general information, not immigration, legal, medical, product-authentication, sourcing, investment or safety advice. Entry rules, operating hours, provider prices and public technology services can change.

Inquiries are not bookings

Submitting a form, receiving an automated acknowledgment or discussing a sample plan does not reserve a host, vehicle, venue, appointment or date. Availability and scope must be confirmed in writing.

Contract and delivery

You contract with our operating company and receive a written package proposal before any payment. Where licensing is legally required, experiences are delivered by licensed providers. The proposal identifies the package, any premium additions and applicable terms.

Package price and inclusions

Package pricing is per guest: for bookings of two or more days, the first guest is $499 per day, while a one-day booking is $599 for the first guest; each additional guest is $149 per day, with a maximum of six guests and a custom proposal for larger parties. The package includes a comfortable four-star hotel licensed to accommodate foreign guests, based on twin-share occupancy, with a single supplement for a guest who occupies a room alone; it also includes itinerary planning, standard attraction tickets, venue reservations, all-day photography, up to eight hours of local host service per day, and arrival setup for Alipay, cash access, taxis, and shopping. Each hosted day delivers 30+ edited photos online within 48 hours plus all original files; professional studio-grade retouching is not included. Your first hosted day includes an airport-arrival greeting at the arrivals exit per your confirmed arrival details, with free flight-delay waiting for 90 minutes after landing. Overtime beyond eight hours is $45 per hour and must be confirmed in writing in advance; airport greetings for arrivals between 00:00 and 06:00 add $60. Premium experiences are not included and are charged separately at the provider price. Shopping and meals are at the guest's own expense. A 30% deposit is due immediately when the booking is confirmed and is non-refundable; the balance is due 24 hours before departure. For a cancellation or change requested within 24 hours before departure, only 30% of the total booking price is refunded. Any refund is returned to the original payment method within seven business days. The deposit and balance are paid through a PayPal payment link by credit card or PayPal. Force majeure releases both parties from liability.

Payment and balance

A non-refundable deposit equal to 30% of the total booking price is due immediately when the booking is confirmed. The remaining balance is due 24 hours before departure. Both payments are collected through a PayPal payment link and may be paid by credit card or PayPal. Shopping, meals and other personal expenses are paid directly by the guest; we do not advance guest expenses.

Health assistance

Health-related services are limited to assistance with your own appointment and accompaniment, including public hospitals' international departments. We are a coordination service, not a medical provider. Clinical decisions rest entirely with the hospital or clinic.

Conditional experiences

Robotaxi & Future Mobility is offered only when operational and subject to platform requirements. Other operating experiences can also change. Any substitution, rescheduling or refund treatment follows the written terms for that item.

Enterprise and factory access

Factory & Supply-Chain Visit is arranged case-by-case, confirmed in writing. No company headquarters, factory, laboratory or restricted-area visit is included unless confirmed for the specific arrangement.

Guest responsibilities

Guests must provide accurate information, hold valid travel documents, meet entry and provider requirements, arrive at confirmed times, follow reasonable safety instructions and disclose relevant dietary, mobility or health coordination needs. Guests remain responsible for personal purchases and for assessing product quality.

Cancellation and refunds

The 30% deposit is non-refundable. If a guest cancels before the balance is due, no balance will be collected. For a cancellation or change requested within 24 hours before departure, only 30% of the total booking price is refunded. Any refund is returned to the original payment method within seven business days. Force majeure releases both parties from liability. See the Cancellation Policy.

Arrival delays and force majeure

For a delayed flight, waiting is free for 90 minutes after landing. Longer waiting is charged at $45 per hour or the arrival is rescheduled only with both parties' written confirmation. Airport greetings for arrivals between 00:00 and 06:00 add $60. Force majeure releases both parties from liability.

Content and brand

Unless otherwise stated, China Unboxed website copy, sample-plan design and brand materials may not be republished commercially without permission. Third-party names may be used descriptively and do not imply endorsement.

Liability and emergencies

Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. Safety or service incidents should be reported immediately to the host and the licensed local provider responsible for the arrangement. Website contact is not an emergency service.

Contact

Questions about these terms can be sent to yzh317179958@163.com.